Is There A Money Back Guarantee?
How Long Will It Take To Receive My Order?
Most orders ship within 96 business hours. Estimated delivery times will be shown during checkout based on the processing time, destination and shipping method chosen. Please keep in mind that processing time is not part of the transit time.
How will my order ship?
We ship primarily via UPS. Orders where Economy may be delivered by USPS or UPS and will receive a tracking number for both methods. Orders that have UPS Ground or UPS 2nd Day Air will ship via their respected methods.
Please note that UPS 2nd Day Air received before 10AM MT should ship the same business day. Orders received on a weekend will ship the following business day excluding holidays.
All orders to PO Boxes, APO, FPO, or their equivalent will ship via USPS regardless of the method selected.
How Do I Track My Order?
When your order ships you will receive an email with a clickable tracking number. You can also search the number in Google which will show the related shipping company. You can also visit our UMZU Tracking page.
Can I Change The Items On My Order Or The Shipping Address?
Once an order is placed we cannot make edits to either the contents or the shipping address. Please contact email@example.com with your order number as soon as possible if you need to cancel the order and replace it since there is a short window when we can cancel an order before it is fulfilled.
Please make sure your address is correct by reviewing the order confirmation that is sent as well as the order thank you page.
Why Does My Order Require A Signature?
Due to the high value of orders over $175, they may require a signature to ensure your package is delivered properly.
My Order Says It Was Delivered But I've Not Received Anything.
A carrier sometimes mark something as delivered before it was actually dropped off. If this is the case give it 2 more business days. If you've not received it by then please email us at firstname.lastname@example.org with your order number.
Why Can't You Ship To My Country?
We are only shipping to Canada, UK, Australia and New Zealand at this time.
Will I Have To Pay Import Taxes or Duties?
We collect & remit duties on all international orders based on the type of product and the rates set by your country.
Will Your Products Clear Customs?
Check your country's list of banned and restricted products to be sure. Each of our products contains a supplement fact panel so you can check the ingredients against their list.
Remember, you are responsible for what you import so please be sure to check it in advance.
I Ordered An UMZU/ThermoDiet Program But I've Not Received It Yet
All of our programs are delivered digitally at https://fit.umzu.com. Depending on how you purchased you might need to reset your password.
If you continue to have login issues please contact support at email@example.com
Is there a limit to the number of items I can purchase?
We may limit orders to no more than 3 of a specific product.
Last update: 4/8/2021