Returns, Refunds & Money Back Guarantee

Money-Back Guarantee

We have a 60-day Money Back Guarantee for the first purchase of our products after at least two weeks of use from the time of shipment. Please note the exceptions below. A full refund of the product will be issued back to the same form of payment used, less shipping charges per the policy below.

To prevent abuse, we limit the use of this guarantee to 3 individual products per any 12 month period for first-time purchase of that item. If you purchase 3 of the same item, the money-back guarantee will cover a refund of one of those items, you may receive store credit for the remaining items. 

Bundles (or orders) with more than 3 products will be limited to a refund of the 3 highest priced, eligible products in that bundle less any discounts applied to that bundle. The first-purchase rule outlined herein is enforced for components of those bundles.

Wholesale or orders that are being resold are not eligible for returns/refunds.

Please contact help@umzu.com to initiate the request with the Order Number and specific products.

Return Policy

We do not accept returns on books, supplements, personal care, and food items. If it is your first purchase of an item, it may qualify for a money-back guarantee as long as you reach out to our Customer Care team within 60 days of purchase. 

Orders that are returned as undeliverable, refused at point of delivery or otherwise returned without prior authorization are eligible for a refund per the policy above less inbound/return shipping fees that we are charged to recover your order. Please allow 2-4 weeks from the time the order is received by our warehouse for these to be processed. Items that do not qualify for first-time use are non-refundable.

Quality-Related Returns: We stand behind the quality of our products. Any requests for a quality-related issue need to be evaluated. Please contact Customer Care at help@umzu.com with your order number and additional relevant issues.

Refunds on Multiples of the Same Product

If you purchase 3 of the same item, the money-back guarantee will cover a refund of one of those items (as long as the order is within 60 days), you may receive store credit for the remaining items. We do not accept returns on items regardless of whether they are opened or unopened. 

Exchanges

We do not offer exchanges.

Exceptions

  1. Discounted or discontinued items are not eligible for returns or refunds.
  2. Products purchased with Rewards points are not eligible for return or refund.
  3. All clothing and accessories such as coffee cups are considered final and not eligible for return or refund. Books such as The Thermo Diet are final and not eligible for returns or refunds.
  4. Gift cards are non-refundable, not for use on Subscriptions, no exceptions.
  5. Any purchase made with a gift card is non-refundable.
  6. All Supplements, Personal Care, and Food items are non-returnable. 
  7. Money-Back Guarantee is limited to per Product, not Flavors.
  8. UMZU Fit products are eligible for a 60-day money-back guarantee on the first purchase. 
  9. All sales are final on books.

Additional Information

We can only refund the original payment method. In the event that method is no longer available the refund will be forfeited. Refunds typically take 5-7 business days to be received by the customer although it may take longer depending on the bank or credit card company.

We cannot process refunds to prepaid debit cards.

Orders paid by cashier check or money order will receive a check via mail only to the original billing name and address. No exceptions will be made to prevent fraud.

International Orders

Per our International Shipping policy, orders shipped outside the USA are not eligible for returns.